FAQ

Applicable taxes, including GST/HST or provincial sales taxes, may vary depending on your location and order. Any taxes collected by Smartfoc will be shown during checkout before payment. Additional import duties, taxes or carrier fees, if applicable, may be the responsibility of the customer.

If your order has not yet been processed or shipped, please contact Smartfoc Support as soon as possible. We will do our best to accommodate cancellation or change requests. Once an order has been shipped, it can no longer be cancelled and may need to be handled according to our Returns & Refund Policy after delivery.

Shipping availability depends on the destination, product size and carrier. Some PO boxes and remote Canadian addresses may have limited shipping options, additional delivery time or additional charges. Please enter your complete address at checkout to view the shipping options available for your order.

Tracking information may take some time to update after your order has been shipped. If your tracking status has not changed for an extended period, please contact Smartfoc Support with your order number and tracking number. Our team will help you check the shipment status.

Processing and delivery times may vary depending on the product, destination and shipping method. Remote or northern Canadian locations may require additional delivery time. Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please refer to our Shipping Policy for the latest shipping information.

Eligible products may be returned in accordance with our Returns & Refund Policy. Items should be returned in the required condition with the original packaging and included accessories. Please contact Smartfoc Support before returning any item so our team can review your request and provide the appropriate return instructions.

Compatibility varies by product. Many Smartfoc products support iOS and Android devices, but operating system versions, apps and connection requirements may differ. Please check the compatibility information on the individual product page before purchasing. If you are unsure whether a product will work with your device, contact Smartfoc Support before placing your order.

Regulatory requirements vary by product and wireless technology. Where applicable, certification or compliance information may be provided on the product, packaging, user manual or product page. If you need compliance information for a specific product before purchasing, please contact Smartfoc Support and provide the product name or link.

Power requirements vary by product. For products requiring an external power supply, please check the voltage, plug type, and power specifications listed on the product page before purchasing, or contact customer service for assistance. Be sure to use the power adapter included with the product or one recommended by the manufacturer to ensure safe and reliable operation.