FAQ

Q：Are your smart devices compatible with Canada’s 120V power supply?
A：All our smart gadgets are designed for 100‑120V North‑American voltage standard. The included power adapters meet Canadian safety requirements. Please only use the original adapter included in the package for stable performance.

Q：Do your wireless smart products support Canadian ISED certification?
A：Our Bluetooth and Wi‑Fi‑enabled smart devices comply with ISED certification requirements for the Canadian market. Relevant certification information can be found on product labels and user manuals。

Q：How long will shipping take to different regions across Canada?
A：Orders will be dispatched within [3‑5 business days]. Standard shipping takes [7‑14 business days] for most Canadian provinces. Remote northern areas may require extra 3‑7 business days for delivery. You will receive a tracking email once the parcel ships.

Q：Will I need to pay extra customs duties or sales tax when receiving my order in Canada?
A：Prices shown on our store [include / do NOT include] GST/HST. Orders over CAD 20 may incur tax according to CBSA rules. Please check your checkout page for full tax breakdown before completing payment。

Q：Will I need to pay extra customs duties or sales tax when receiving my order in Canada?
A：Prices shown on our store [include / do NOT include] GST/HST. Orders over CAD 20 may incur tax according to CBSA rules. Please check your checkout page for full tax breakdown before completing payment.

Q：Can I return a smart device if it does not work as expected?
A：You may apply for return within [15 calendar days] after delivery. Items must be unmodified, complete with original packaging and accessories. Buyer covers return shipping cost unless the item arrives defective or damaged on arrival。

Q：Are these smart gadgets work with both iOS and Android phones?
A：Most of our smart devices support iOS [14.0+] and Android [10.0+]. Please check each product page for exact system‑version requirements before purchasing. Bluetooth connection issues can usually be solved by reinstalling the supporting App.

Q：My tracking number shows no update, what should I do?
A：Tracking information may have 24‑72 hours delay after shipment. If there is no update for more than 7 business days, please send us your order number via email [your‑support‑email], we will investigate for you.

Q：Can I cancel my order after placing payment?
A：Order cancellation is available free of charge before the parcel is dispatched. Once shipped, you will need to wait for delivery and submit a return request instead. Contact support as soon as possible for cancellation service.

Q：Do you ship to PO boxes and remote Canadian addresses?
A：We ship to most Canadian PO boxes via standard shipping. For remote northern addresses, extra surcharge and longer lead‑time may apply, which will be displayed at checkout. Some courier restrictions may apply for large‑size electronic parcels.