Refund Policy

1. General Return & Refund Eligibility
We offer a 7‑calendar‑day return and refund window for all eligible items, counting from the date customers receive the order. To qualify for a refund or exchange, all returned items must be unused, undamaged, and intact with all original packaging, tags, labels, and accessories. Used, worn, altered, or incomplete items with missing original packaging will not be approved for refund or return.

Customers who request returns due to personal reasons (dislike, wrong size, unnecessary purchase, etc.) shall bear the full return‑shipping fees. The original order shipping fee and payment processing fees are non‑refundable.

2. Defective, Damaged or Wrong Items
If you receive defective, damaged, incorrect items or missing accessories, please contact our customer service team via (smartfoc1218@gmail.com) within 7 calendar days after delivery. Please provide your order number, product photos and video proof showing the issue.

After verification, we will provide free solutions including full refund, free replacement or partial refund. We will cover the return‑shipping cost for quality‑related defects or our shipping errors. Any customs or duty fees incurred for such returns will be covered by us.

3. Non‑Refundable Items & Final Sale
The following categories are final‑sale items and are not eligible for return or refund:
- Clearance, discounted, flash‑sale items
- Personal hygiene products
- Customized, personalized, engraved items
- Items damaged due to improper use, human error or unauthorized private modification
- Return requests submitted after the 7‑calendar‑day return window expires

4. Return Processing Procedure
Step 1: Submit a return request via store email or customer service within the valid period.
Step 2: Wait for our official return approval and return shipping instructions (we will reply within 12–48 business hours). Please do NOT send items back before receiving our formal approval.
Step 3: Send back the items to our designated return address and keep the return tracking number.
Please note: You are fully responsible for any loss or damage of items during return transit before we receive and inspect the parcel.

Step 4: After we receive and inspect the returned items, we will process your refund within 5–10 business days.
If your returned item fails inspection, we will notify you by email. You may request the item to be shipped back to you at your own shipping cost. If no reply is received within 14 calendar days after notification, we reserve the right to dispose of the item at our discretion without any compensation to you.

5. Refund Method & Arrival Time
All approved refunds will be returned to the original payment method you used for checkout (PayPal, credit card, etc.). Bank‑side processing time is beyond our control; an additional 3–7 business days may be required for funds to reflect in your account.

No cash refunds will be provided. Store credit is available as an optional refund method upon customer request.

6. Order Cancellation Policy
Customers can cancel orders for free within 24 hours of payment, provided the order has not been processed or shipped. Once the order is processed or shipped, cancellation requests will be treated as return applications and subject to all return policy rules.

7. Return Customs & Duties
For personal‑reason returns: All customs duties, import fees and taxes generated during return shipping shall be borne by the customer.
For quality defects or our shipping errors: We will cover all eligible return‑related customs and duty charges.

8. Policy Update Right
We reserve the right to update and modify this refund policy. Updated terms will take effect for orders placed after the policy revision. Existing orders remain governed by the policy version valid at the time of purchase.

9. Contact Us
If you have any questions about refund and return policies, please contact us at: (smartfoc1218@gmail.com)