Shipping policy

1. ORDER PROCESSING All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. Processing time does not include shipping transit time.

2. SHIPPING COVERAGE We ship products worldwide. We do not ship to PO boxes or remote unsupported regions.

3. SHIPPING TIME & DELIVERY Standard shipping takes 5–15 business days. All delivery times are estimated and not guaranteed. Delays may occur due to weather, carrier issues, customs inspections, or unexpected logistics circumstances beyond our control.

4. SHIPPING FEES Shipping fees are calculated automatically at checkout based on item weight, size, and destination. All shipping charges are non‑refundable.

5. ORDER TRACKING Once your order is shipped, a tracking number and delivery link will be sent to your registered email address. Please check your spam folder if you do not receive the notification.

6. DELIVERY & LOST PACKAGE LIABILITY Customers are responsible for checking package condition upon delivery. Once the shipping carrier marks the package as “delivered”, we are no longer responsible for lost, stolen, or misplaced parcels. Customers must file a claim with the carrier for delivered but missing packages.

7. INCORRECT ADDRESS & FAILED DELIVERY Please ensure your shipping address is accurate and complete before checkout. We cannot modify addresses after shipment. Failed delivery caused by incorrect customer address will result in return shipping charges deducted from any refund.

8. CUSTOMS & DUTIES All international shipping duties, taxes, clearance fees, and local charges are the sole responsibility of the customer. We do not cover any customs or tax fees. Tax and customs issues cannot be used to request refunds or refuse delivery.

9. RETURN SHIPPING RULES For personal reason returns (dislike, wrong purchase, unsuitable size, etc.), customers are responsible for all return shipping fees and original shipping fees. For defective items, wrong items, or our shipping errors, we will cover return shipping costs and related eligible customs fees.

10. POLICY UPDATE We reserve the right to update this shipping policy at any time. New policy changes apply only to orders placed after the update. All previous orders follow the policy effective at the purchase date.

11. CONTACT US If you have any questions about our shipping policy, please contact us at: smartfoc1218@gmail.com